| Q : |
How
can I place an order? |
| A : |
To
place an order, you need to sign up with Good2Call.com.
In order to sign up, you have to initially
purchase a new calling card so you can create
a member ID using your e-mail address. Your
first name, last name, your contact telephone
number and then billing address which your
credit card issuer has a file on you, are
required. Then you have to sign in and enter
the credit card number corresponding to the
billing address you enter earlier. If you
have any questions, please visit our website
www.Good2Call.com or contact sales@good2call.com |
 |
| Q : |
How long do customers
have to wait for the PIN? |
| A : |
In most
cases, we send the PIN to our customers immediately
if their payment are completed. But sometimes,
there could be some kinds of technical problems
due to the mail server. For example, free
e-mail service, which our customers are using,
may consider our e-mails as 'junk mail' and
may cause some delay or return our e-mails
as undeliverable e-mails. So if you do not
receive PIN within 15 mins or a period of
time, please e-mail to sales@good2call.com
with your purchase order number. We will resend
the PIN to you or act accordingly to solve
your problem. |
|
| Q : |
How to place an order? |
| A : |
This is
the purchasing process:
1. Register
as a new member or SIGN IN if you already
registered with your log in and password.
2. Select a
product and then click at BUY NOW on each
product or ADD TO CART.
3. CHECK OUT
at the shopping cart.
4. You will
be transfer to t he bank's page. Here you
need to put your visa or master card number
and the CVV which is the last 3 digits on
the back of the card.
5. SUBMIT. Then
you will suddenly get the order confirmation
and within five minutes you will get PIN at
your e-mail if your payment is approved. |
|
| Q
: |
What should I
do if I do not receive a confirmation e-mail
and the PIN number from Good2Call.com after
placing the order? |
| A : |
The
fact is when you already submitted your payment,
a confirmation e-mail with your order number
will be sent to your e-mail immediately. When
we completed the order (mostly within 15 minutes),
the PIN number is e-mailed to you immediately
too. If you do not receive these two e-mails,
please e-mail to sales@good2call.com
and make sure this
e-mail address : sales@good2call.com
is in your "Safelist".
Moreover, you can check your status on our
website. If your order is completed, your
PIN number will be shown at our website immediately.
|
|
| Q: |
What type of credit card do we accept for online payment? |
| A: |
We accept both VISA and MASTER CREDIT CARD issued by all credit card issuers or banks. Also We accept VISA and Master debit cards, but in case, the transaction made with debit card is failed, it is possibly that your debit card issuer banks do not allowed customers to use it for online payment. |
|
| Q: |
Why don't I get the rates posted at the website? |
| A: |
Please check if you are using a 1800 access or local access numbers. Most phone cards have higher rates when you use 1800 access. Before you decide to buy a phone card, please check for an available local access number you can use at http://www.good2call.com/service2.asp |
|
| Q: |
What is the different between these access numbers: 1888 xxx-xxxx, 1877 xxx-xxxx, 1800 xxx-xxxx? |
| A: |
They are all what we call 1800 access numbers or toll free access numbers. |
|
| Q: |
How to find a local access number of each phone card? |
| A: |
Please see at http://www.good2call.com/service2.asp |
|
| Q: |
How to find more card details of each phone card? |
| A: |
Please click the phone card pictures or "Phonecard's Details", then you will see more details on each phone cards such as conditions and instructions. But if you do not understand, you can email sales@good2call.com, we will contact you back. |
|
| Q: |
How to find phone cards' instructions? |
| A: |
You can find phone cards' instructions at "Instructions" menu. Each phone card may have different local access numbers and instructions. |
|
| Q: |
What to do if you do not receive pin at your email? |
| A: |
Please sign in at our website and click 'ORDER STATUS/GET PIN', if your pin number is not shown, please email you 'PURCHASED ORDER NUMBER' to sales@good2call.com then we will solve your problem as soon as possible. |
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